January 20, 2017

Returns Policy

We hope that you are delighted with your purchase from Beacon Stoves. However, if you would like to return any items or your purchase is unsuitable (*certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. To receive a refund you must return the goods to us within 28 days of delivery.

In order to arrange a refund, return or exchange, please call 01559 371 058 or e mail sales@beaconstoves.co.uk. Goods can be returned to our store for a refund, exchange or credit (for use in-store only). You will need to show your order confirmation as proof of purchase. Goods can also be returned directly to our warehouse with your packing slip to the address below:

Beacon Stoves
Parc Gwair
Capel Iwan
Newcastle Emlyn
Carmarthenshire

SA38 9LT

If returning by post, the parcel and its contents are your responsibility until they are received at our warehouse. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. Beacon Stoves is not responsible for returned goods being lost or damaged in transit.

If you require us to arrange a collection then a charge will be incurred for each consignment. The charge will be deducted from the refund amount when processed. Please contact our online sales department on 01559 371 058 should you require this collection service.

*Restrictions – we are unable to offer a refund or exchange on, food items, toiletries, cosmetics and bespoke items.
Damaged/Faulty/Missing Goods:

Please check your purchase as soon as it is delivered and, in the unlikely event that your order arrives damaged, please email Sales@beaconstoves.co.uk or call 01559 371 058 immediately. We will then arrange collection of the goods and organise a replacement to be sent out to you at the earliest opportunity. Customers must notify the Company within 3 days of any damage, defect, shortage or discrepancy between the goods ordered and the goods delivered. We can not guarantee to replace or repair items which have been signed for in good condition or ‘unchecked’ and are later found to be damaged. For further details please see our Terms and Conditions.